Reviews

★ ★ ★ ★ ★

My family and I are loyal customers of Burrough & Sons for all our cars but I want to give them a special shout out for the exceptional service they provided today for our Mazda CX-5! I was in Sunnyvale yesterday when my back lift gate would not latch. My husband called Burrough & Sons and they fit us in today and were able to figure out what was going on and get it fixed. Nino and team are great to work with and we won’t take our cars anywhere else!!

★ ★ ★ ★ ★

Great service as always. Front Desk staff is very courteous.

Thank you for your kind words Josephine! We pride ourselves on providing excellent auto service and are glad to hear you had a positive experience with our front desk staff. We look forward to welcoming you back again soon.

- Burrough & Sons Automotive Inc.
★ ★ ★ ★ ★

Unethical “CROOKS!” I took my 1972 Cadillac here in June to do a performance test and to address a “small” coolant leak. I was quoted $495 just for the performance test. Now to me that was ridiculous but I went along with. A few days pass, I get a call from “Nino” explaining how they “didn’t”need to do the performance test because the car seemed to be running “great” they just adjusted the carburetor. Now as for the coolant leak, they recommend a “repair” to the radiator for $400 or brand new one for $1,200. I opted for the repair. I made it clear to him I didn’t want to spend a bunch of money on this car because I might be selling it in the near future. Nino called me about a week later saying the car was done. I asked what was my tab. This guy said $2,600 after taxes! I was floored, the old me would have punched him in the face if I was there. How in the hell do you go from $895-$1,000 to $2,600? So he took it upon himself to put in a brand new radiator which was $1,200 that I did not “APPROVE” him to do, and they charged me the full $495 for a performance test that didn’t happen, on top of that $700 to remove and install the new radiator. Now I assumed since they didn’t do the proper performance test which would have checked compression and made sure the internal workings of the motor was good, then I wouldn’t be charged the “full” $495 that’s why I “agreed” to pay the $495 because I wanted to be sure I had a proper working engine. I was disgusted and told them that I didn’t appreciate being charged for something I didn’t approve them to do. I came in and talked to one of the owners and he didn’t seem to care and made a statement “oh I’m sure they did the performance test.” And didn’t offer any ethical solutions. So in the end they took off a few buck and I paid $2,300. !!PLEASE!! Don’t take your car to this place, they need to be fair, honest and responsible for their actions!

Hi Don, We are sorry to hear you were disappointed with the service you received. However, many of the claims you are making here are patently false. We would NEVER just “take it upon ourselves” to make a decision on how to proceed with work to be performed on a customer’s vehicle without approval. As for the coolant leak, 2 possible scenarios were explained to you. Once we removed the original 1972 radiator, it would be sent to a specialty shop to either repair/patch it, which would cost around $400, OR it would need to be rebuilt and re-cored, which would cost about $1200, and that determination could only be made by the radiator repair shop once they assessed it. This was clearly explained. Although now it seems you didn’t understand, you did in fact approve the work. We don’t make decisions for you. As for the performance test, our highly qualified technician conducted a thorough evaluation which found that the carburetor needed to be adjusted to improve engine performance and resolve the sluggishness and hesitation complaint you mentioned when you brought it in. This assessment was much more than simply adjusting the carburetor and it did in fact resolve the problem. When you came in to pick up your vehicle, it was clear you were upset about the price. I understand and respect that. Life is expensive and we are all just trying to make it happen and want the best value for our money. That is what we always strive to provide - the best service and the most value. Nino, our service advisor, was not in at the time and since you had been communicating with him, I suggested you come in or call and talk with him the next day when he returned so we could come to a better understanding and make any other adjustments as necessary. In the meantime, we did reduce the price for you, and of your total bill, more than half went to the radiator shop. Instead of talking with Nino, you wrote this inaccurate, misleading review. Our aim is to make sure you are satisfied and we didn’t fully have that opportunity. We were never trying to get one over on you or charge you more than what was fair and competitive. We were just trying to help you. Please feel free to reach out to see if there is any other resolution we can come to offline.

- Burrough & Sons Automotive Inc.
★ ★ ★ ★ ★

Honest review - Check this out i got into a bar fight and got locked up for 2 years+ i get out my lil brother was driving my car and messed it up.... I was limited on money getting out of lock up but Mr.Nino said he would talk to the owner when he got back from lunch and it was my windows would not roll up! drove me insane cuz i work for a non-profit organization "Group Home" for kid's in not the best of spot's. And they fixed my window cuz i work in the middle of RICHMOND at a group home i have tons of paper work in my car at all time's. NOT ONLY DID THEY PROTECT ME THEY PROTECTED THE KID'S AS WELL!!! TY GUY'S I LOVE YOU!!!!!! HIGHLY HIGHLY RECOMMEND. KIND - FAIR - AND QUAILTY WORK <--- THESE ARE THE GUYS TO TURN TO!!!! BTW NISSIAN AND X6 OTHER SHOP'S COULDNT GIVE ME A PROPER ANSWER WITCH PISSED ME OFF! THESE GUYS I INSTANLY GOT A ANSWER AND A PRICE..... Need i say more?

Thank you for sharing your experience! We are glad we could help you with your car trouble and provide quality service. We appreciate your kind words and recommendation. We're here for you and the kids anytime you need us! Drive safe!

- Burrough & Sons Automotive Inc.
★ ★ ★ ★ ★

Took my car in for a weird noise. They found it pretty quick and didn't try to sell me a bunch of stuff I didn't need.

Thank you for choosing us for your car service Trent! We're glad we could quickly identify and fix the issue without upselling unnecessary services. We appreciate your feedback!

- Burrough & Sons Automotive Inc.
★ ★ ★ ★ ★

Service is always 💯 Nino is a great guy will go above and beyond. Have not had anything bad to say about the company.

Thank you for your kind words Tomas! We're so happy to hear about your positive experience with Nino and our service. We're here to go above and beyond for all our customers. If you ever have any feedback or suggestions, feel free to share with us!

- Burrough & Sons Automotive Inc.
★ ★ ★ ★ ★

Very good maintenance work and excellent customer service.

Thank you for the 5-star review James! Glad to hear that you appreciated our maintenance work and customer service. We strive to provide the best service possible, and feedback like yours motivates us to keep up the good work.

- Burrough & Sons Automotive Inc.
★ ★ ★ ★ ★

The staff here are all very helpful, courteous and knowledgeable. They do not try to up-sell or recommend unnecessary services which is very appreciated. They saved me time and money looking at my brakes and letting me know there are still several thousand miles left on their lifespan after having a dealership tell me I needed them replaced immediately and quoted me $300+ more for the brake replacement than Burrough & Sons. I will be back to have all my car repairs done here from now on.

Thank you for your awesome feedback! We always aim to provide honest and efficient service to our customers. We're glad we could save you time and money on your brake repair. We look forward to welcoming you back for all your car repair needs in the future!

- Burrough & Sons Automotive Inc.
★ ★ ★ ★ ★

Super easy to schedule my appointment on line. Fast with the work and reasonably priced.

Thank you for sharing your positive experience Steve! We're glad you found scheduling easy and were satisfied with our auto service. We look forward to serving you again in the future.

- Burrough & Sons Automotive Inc.
★ ★ ★ ★ ★

We love to see this awesome 5-star rating from you! The next time you need our help with auto repair service, please feel free to reach out. Thank you Casey!

- Burrough & Sons Automotive Inc.
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