These folks are determined to solve the problem. I told them I was not ready for a new car purchase and that I loved my Ford van, that it suited my lifestyle. They went out of their way to find the parts and fix the problem so that I did not have to rush to purchase a new car. That was two years ago. At that time they sent me a "suggested service" email of what else needed attention on the vehicle. Two years later I got around to having that work done. They honored the discount without an issue. I also was pleasantly surprised when they ordered and covered the cost of a Lyft ride for me when I had no one to take me to pick up my vehicle. I highly recommend them but plan ahead as they are in very high demand for their service.